Warranty & Return Policy
Clear, transparent policies guaranteeing peace of mind with every laptop purchase.
🛡️ 1. Standard 7-Day Inspection & Exchange Warranty
All brand new and UK-used laptops purchased from Maville Technologies come with a standard 7-Day Inspection Warranty starting from the calendar date of delivery.
If your laptop experiences a technical hardware defect (e.g., motherboard failure, battery charging fault, display glitch, unreadable SSD) during the first 7 days, Maville Technologies will repair or replace the device at no additional cost.
🔁 2. Conditions for Return or Replacement
- The item must be reported within 7 days of delivery.
- The item must be returned in the original physical condition as delivered.
- All included accessories (charger, power cord) must be returned together with the device.
- Security seals and serial numbers must remain intact and untampered.
⚠️ 3. What Is Excluded from Warranty
The technical warranty does not cover damage resulting from:
- Physical drops, liquid spills, broken screens, or cracked chasses after delivery.
- Power surges or use of unapproved non-OEM chargers.
- Unauthorized hardware modifications or software virus/malware infections caused by third-party installations.
🚚 4. Return Shipping Process
For Lagos customers, items can be brought to our Lagos hub or picked up via courier. For customers in other states, we facilitate courier returns via our logistics partners. If the fault is verified as a hardware defect covered under warranty, return shipping expenses are covered by Maville Technologies.